How to make a return
If you want to make a return and exchange ,contact us by Email:jimmychoocom.com@gmail.com .Sending your returned package via courier at your own expense and provide us with a tracking number in order for a refund/replacement to be issued. We do not charge a restocking fee but in such cases, we lose the cost of the initial shipping to you and therefore, we can not pay for shipping both ways. Refunds are made in the same form as initial payment (ie. refunded on your credit card) and may take up to seven business days to process after we receive the tracking number for the returned goods. Kindly include when you contact us the following information. This will expedite the processing of your return.
1. Your order number, your full name, and the date the order was placed and received
2. A list of the product(s) to be exchanged or refunded
3. The reason for the return of the products
Thank you for your corperation !
At jimmychoocom.com, your satisfaction is what we strive for. We are fully confident you will be pleased with your product and the speed and quality of service. Our job does not end when you click buy. As a wholesaler as well as an individual vendor, it is our business to maintain long term relationships with clients. We are, therefore dedicated to following through with our service until full customer satisfaction is achieved. We understand that each client's needs are unique, so are ready to deal with any problems that arise.
We accept returns for exchange or refund for the following reasons:
1. Shipping errors
2. Damaged goods
3. Dissatisfaction
In order to return your products, send an e-mail to jimmychoocom.com@gmail.com explaining the reason you wish to return your order, we will reply promptly and instruct you where to return your bag(s). Do not return to sender. You must contact us before returning any items in order to receive a refund or replacement. You must return your bag(s) new and unused condition within 7 days of receipt for refund, and with all tags attached. You must send you returned package via courier at your own expense to our warehouse in Asia and provide us with a tracking number in order for a replacement/refund to be issued. In such cases, we will lose the initial cost of shipping to you, and so, unfortunately, can not offer to pay the return fees. Refund will be made in the same form in which payment was received (i.e. Refunded on your credit card) and may take up to 15 business days after receipt of the goods. Items purchased with a discount code may only be returned for exchange. Refunds will be issued within 15 days of receipt, and will be credited to your credit card.
Keep in mind, we are always here to help whatever happens. Just email us at jimmychoocom.com@gmail.com we will attend to any matter and work together with you to resolve it.
The customer is responsible for return shipping fees. We provide free shipping to you and do not charge a restocking fee. We will lose the initial cost of shipping to you, and so, unfortunately, can not offer to pay the return fees.
Shipping methods and costs
GUARANTEED SUPER EXPRES SHIPPING TAKES ONLY 7-12 DAYS !
Free shipping to worldwide !
Once you have placed your order you will be contacted by e-mail to confirm your order. For your protection, shoes.vc insures and registers all items for their full value. Currently all deliveries must be made to the credit card billing address unless a secondary shipping address is registered with the credit card company. If your billing address is a P.O. Box then you must provide us with a physical address by email in order for us to ship your merchandise.christianlouboutinmall.com does not ship to P.O. Box address and requires an adult to sign for the package.
Order Confirmation and Tracking:
Once you place your order by clicking on the "Place Order" button, you will see the order confirmation page and an e-mail containing your christianlouboutinmall.com order number will be sent to you. If you do not receive the confirmation email, contact us directly at Phone:1-909 -581-4929(US),Email(MSN):jimmychoocom.com@gmail.com
Orders usually ships within 24-36 hours, once your order has been shipped, an e-mail will be sent to you within the next 48 hours reflecting that your order has been shipped with tracking numbers. It will indicate which carrier was used and a method of tracking the order to your door. Please allow 7-12 days for delivery.
Orders May Be Delayed for the Following Reasons: - “Bill To” and “Ship to” addresses are not the same. - Order is pending a credit approval and verification. - A product is currently out of stock. - An order which requires special customization. - An order is shipped to a special location such as Alaska, Hawaii, or APO/FPO.
Delivery is guaranteed. In the event that your package is lost or seized we will reship once at our expense. We are not responsible for any import tax or duty charged to your package. Import is the responsibility of the customer. You may use the following links to track your package.
If your tracking number starts with M or V then your package has been shipped with UPS and you should track at www.ups.com
If your tracking number starts with EE and ends with HK (ex. EE843747891HK),you should track your package on this link: http://www.hongkongpost.com
If your tracking number starts with EA or EB then your package has been shipped by United States Postal Service (USPS). In this case you should track your package on your national postal service website. Here are some common sites below.